By booking or using any service provided by Spritz Cleaning Co., you agree to the Terms & Conditions outlined below. These terms help ensure a clear and professional experience for both you and our team.
Services must be scheduled in advance. You are responsible for providing accurate contact details, service address, and any special instructions needed for the appointment. Changes to your booking should be made as early as possible to avoid delays or complications.
If you need to cancel or reschedule your appointment, please notify us at least 24 hours before your scheduled time. Same-day cancellations or missed appointments may result in a cancellation fee. We reserve the right to refuse or reschedule services when necessary.
Payment is due at the time of service unless other arrangements have been approved. All payments are securely processed through trusted third-party providers. Unpaid invoices must be settled before future appointments can be scheduled.
You are responsible for providing timely and safe access to the property. If our cleaners cannot enter the property due to locked doors, blocked entry, or unsafe conditions, the visit may be treated as a late cancellation.
We aim to deliver high-quality cleaning services. If you are not satisfied with any part of the service, you must notify us within 24 hours so we can address the issue. Any return visits or corrections apply only to the areas originally cleaned.
You agree to secure fragile, valuable, or sensitive items before service begins. You must inform us of any special surfaces, cleaning restrictions, or hazards within the property. Spritz Cleaning Co. is not responsible for damage caused by undisclosed conditions or items left in unsafe areas.
Spritz Cleaning Co. is not liable for pre-existing damage, structural issues, loose fixtures, or items that were previously unstable. While we take great care during every service, you agree that minor wear, accidental movement of items, or reasonable cleaning-related changes are not considered damage. Claims must be reported within 24 hours of service completion.
We reserve the right to refuse service if the property is hazardous, excessively cluttered, or poses a risk to our cleaning staff. This includes environments with mold, infestations, or unsafe chemicals.
Unless otherwise arranged, our team brings the cleaning supplies and equipment needed for the service. If you request the use of your own products, we are not responsible for their performance or any reactions they may cause on surfaces.
All personal information collected during booking or service is handled according to our Privacy Policy. We respect your confidentiality and only use your details to provide or improve our services.
We may update or adjust our services, pricing, or policies at any time. Any changes will be communicated through our website or directly when applicable. Continued use of our services means you accept any updated terms.
We reserve the right to refuse or discontinue service to any client for reasons including repeated cancellations, unsafe environments, abusive behavior, or violations of these terms.
These Terms & Conditions are governed by local laws and regulations applicable to the area in which the service is provided.
For questions regarding these Terms & Conditions, or to request clarification, please contact Spritz Cleaning Co. directly. We are happy to help ensure you understand your rights and responsibilities.
